Política de envío

Shipping Policy

Last updated: [04/28/2025]

At Dotti, we aim to process and deliver your order as efficiently as possible. Please review the following shipping information before placing your order.

Order Processing Time

  • Most orders are processed and shipped within 72 hours of purchase.

  • Exceptions may apply in the following cases:

    • Orders containing handmade items

    • Items that are temporarily out of stock

    • National holidays or peak periods

If your order is affected by any of the above, we will notify you via the email address provided at checkout.

Handmade Products

Certain items (such as handmade chokers and similar products) require additional production time.

  • Production time: 7–14 business days

  • This timeframe is in addition to shipping time

Shipping Time & Delivery

  • Most orders are shipped from our Shenzhen warehouse

  • Estimated delivery time: 7–10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including but not limited to:

  • Airline or flight delays

  • Customs inspections or clearance delays

  • Severe weather conditions or natural disasters

  • Logistics disruptions or carrier delays

In such cases, delivery may take up to 14 business days or longer.

We appreciate your patience and understanding.

Tracking Information

  • Tracking numbers are provided once available from our shipping partners

  • This typically occurs within 2 business days after shipment

You will receive your tracking information via email once it has been updated.

Shipping Delays

While we strive to meet estimated delivery times, delays may occasionally occur. Dotti is not responsible for delays caused by carriers, customs, or events beyond our control.

However, if you experience any issues with your shipment, please feel free to contact us — we are here to help.

Contact Us

For any shipping-related questions or concerns, please reach out to us:

Customer Service Email:
support@taicangtech.com
ivy@taicangtech.com


High-Risk Orders & Lost Packages

To ensure a fair and secure shopping experience, Dotti reserves the right to identify and manage high-risk orders.

High-Risk Orders

Orders may be flagged as high-risk based on factors including, but not limited to:

  • Mismatched billing and shipping information

  • Unusual purchasing behavior

  • High-value orders

  • Previous failed delivery attempts

For such orders, we may:

  • Contact you to verify order details

  • Request additional information before processing

  • Delay or cancel the order if verification cannot be completed

Lost, Stolen, or Delayed Packages

Once an order has been shipped and handed over to the carrier:

  • Dotti is not responsible for lost or stolen packages confirmed as delivered by the carrier

  • Customers are responsible for providing accurate shipping information at checkout

If your tracking information shows that your package has been delivered but you have not received it, we recommend:

  • Checking with household members, neighbors, or your building management

  • Contact Us

  • Contacting the shipping carrier directly

Packages Not Delivered

If your package is significantly delayed or appears lost in transit (no tracking updates for an extended period), please contact us.

We will assist you in:

  • Investigating the shipment with the carrier

  • Determining an appropriate resolution based on the situation

Chargebacks & Claims

We take fraudulent claims seriously.

In the event of a chargeback or payment dispute, we reserve the right to provide:

  • Shipping confirmation

  • Tracking information

  • Delivery records

as proof of fulfillment.

Filing a false claim may result in:

  • Denial of future orders

  • Reporting of fraudulent activity where applicable

DOTTI is an independent online retail brand operated by TAICANG TECHNOLOGY CO., LIMITED, a Hong Kong registered company. Customer support is available via support@taicangtech.com and ivy@taicangtech.com. Orders are fulfilled and shipped from our operational warehouse in Shenzhen, Guangdong, China.